Smartnet will allow you to upgrade to a newer ios version, but of the same feature set. Cisco doesnt give nearly the same discount on smartnet as it does on hardware. Be sure to consider the cisco smart net total care sntc as an alterna tive product. In case of buying cisco product, the proper support contract is called smartnet contract. Optimize service we offer a level of cisco thirdparty network maintenance service that goes beyond switch swaps and diy installs. Luckily, cisco can do this through its smartnet total care service, in which a collector helps cut through and keep track of your cisco inventoryboth contract numbers and devices. If you dont have it, you can download from microsoft at. Alternative to smart net cisco thirdparty maintenance. Su1smartnet standard for intrusion prevention systems 8x5xnbd an advanced replacement will ship the same day to. Managing cisco smartnet services for customers is a large responsibility of a trusted partner. Cisco software support service swss offers comprehensive coverage for the software application products and suites, that keep your systems and your business running smoothly. Smartnet is their direct support offering in case of software configuration support or hardware failure.
Cisco smartnet consw software updates and support only. Nov 16, 2011 cisco should know that the device is covered by smartnet, and therefore what software the device is entitled to. Finally, new cisco equipment is sold with only a 90 day warranty. Cisco smartnet has an incredible offering of capabilities but if youre thinking their technical support might have too many features you dont use or want, a hybrid support strategy could be a great fit for you. Cisco will provide only technical support via tac, access to and software support for the. The price depends on the device and level of support you are buying. This service combines cisco s industryleading and awardwinning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the smartnet portal. Cisco smart net total care service customer experience cisco. Cisco smartnet benefit access to cisco tac, software. So, you couldnt use smartnet to upgrade from ip basic to. The service also includes 24x7 support from the cisco tac.
Cisco software application support services ataglance. The main problem i do not have a solution to are ios downloads. Buying cisco smartnet contracts ars technica openforum. A year ago i purchased, used, a cisco asa 5505 so that i could better learn its configurations. With smartnet software only consw part numbers you get. It comes with 24x7 tac access and applicable software up and downgrades e. Legitimizing cisco software downloads without relying on smartnet. The main reasons you would get smartnet are for service, support, and software updates. The main idea of the project is to focus on the needs of artists for photographical references for creating and texturing 3d characters for motion pictures and video games. The cisco smart net total care smartnet service is a part of ciscos technical services portfolio. If there are bugs in your code version that get updated in later releases, or new features are added to new releases, smarnet allows you to easily download the new code from cco. This service combines ciscos industryleading and awardwinning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in.
Take two easy steps to make sure you have access to all your cisco technical support benefits, such as the smart net total care portal, online resources and software downloads, and the cisco technical assistance center tac. After cisco employs reasonable efforts to isolate a cisco hardware or software issue, in the event a product. Cisco smartnet service is an awardwinning technical support service that can give your it staff direct, anytime access to field engineers and resources to help ensure the fast, expert response and. Cisco smartnet is sold through their resellers network. Some partners tout the ability to support cisco services and the customers who purchase through them. The company you bought your smartnet contracts from should tell cisco to assign the contracts to your cisco username also so you can see them for.
As with so many other oems, their definition is somewhat of a moving target. Simply put, any cisco product purchase should include the associated smartnet contract. Cisco smartnet is an awardwinning technical support service that is sold by partners and delivered by cisco. The cisco smartnet service includes a personalized software advisor, available through the web portal, to keep you advised about which new software releases are available for your cisco network devices. Cisco should know that the device is covered by smartnet, and therefore what software the device is entitled to. When minutes matter, depend on cisco smartnet service to deliver as networks evolve and critical business processes, systems, and services are added, the consequences of downtime increase. Cisco smartnet software support service technical support phone consulting 24x7 conelsuibmigt2. Smartnet gives you and your customers direct, anytime access to highly skilled. Smartnet ibc ltd is a company with a portfolio filled with web sites specialized at helping communities of graphic artists, sculptors and painters from all over the world. How to look up cisco smartnet contracts as an enduser. Items that are not covered for an entire year, can be adjusted accordingly. Use personalised web and mobile support to see model specific content, download software, use automated tools, get alerts, join forums. Mastering smartnet renewals in 4 easy steps the shi blog. Smartnet provides all of the benefits of smartnet software only, but includes hardware replacement should your equipment develop any faults.
A smart alternative to cisco smartnet maintenance park place. Im not super familiar with how the smartnet works, and what you are ablenot able to do with it so i came here for advice. Cisco digital support our personalized web and mobile support provides you with the ability to see modelspecific content, download software, access automated tools, join forums, and manage your support cases. C2p or prem smartnet onsite 24x7x2 twohour onsite service and parts, 24 hours a day, 365 days a year, includes cisco and locally observed holidays for onsite hardware maintenance. A smart alternative to cisco smartnet maintenance cisco smartnet maintenance is the brand name for the companys support offering. The company you bought your smartnet contracts from should tell cisco to assign the contracts to your cisco username also so you can see them for the purpose of downloads and tac cases. As a comparison adtran equipment is sold with a 5 year warranty. Specialized engineers in the awardwinning cisco tac are available 24 hours a day to quickly analyze complex software questions and assist with incident. Get operating system software updates from the cisco support website. The cisco smartnet service offers you help handling complex network operation and management issues such as. I was able to import all my devices via cvs import but it shows 100% device not covered.
Cisco smartnet service resolve network problems rapidly with direct, anytime access to cisco experts and hardware replacement matched to your needs. Its basically everything smartnet is without the rma and costs around 20% less than standard smartnet. Hybrid support an alternative plan to cisco smartnet. How can you upgrade cisco ios software without a smartnet contract. The cisco smart net total care smartnet service is a part of cisco s technical services portfolio. Cisco tac will work with customers to diagnose problems or issues related to product use and third party ucs software integration questions. Also adtran has a similar program to smartnet called aces. It is perfect if you have spares or your warranty is robust enough that it includes nbd replacement already. My supervisor said that we can purchase cisco equipment that isnt working properly that hasnt reached the end of life, buy a smartnet agreement for it, and get the hardware replaced. This saves valuable time, as you dont need to spin your wheels trying to figure out where each piece in your system stands. There is no hw replacement included with this level of smartnet. Its not rare to get %40 off list on hardware, its hard to get more than %10 off smartnet without it being a large. Cisco constantly improve the features and capabilities of their equipment, these features and enhancements are only available by installing the latest software version. Apr 10, 2017 luckily, cisco can do this through its smartnet total care service, in which a collector helps cut through and keep track of your cisco inventoryboth contract numbers and devices.
What usually ends up happening is the partners will sell the customer on their capabilities but fall short on delivery. So, you couldnt use smartnet to upgrade from ip basic to ip services, you would have to purchase an upgrade anyway. Software and installationfocused tac support only, no rma or other tac support. Duration standard hardwaresoftware 90days only hardware replacement if the part is broken no tac support from cisco no access to knowledge transfer resources no software updated or upgrades no commitment of sca. Uncovered serial numbers should be allowed a download as a freebie, up to perhaps three per cco id. This type of smartnet is a good option if you need advance hardware replacement advance faulty hardware that doesnt need to be inspected prior to being replaced and only needs to be returned after the replacement arrives, but you dont need a cisco certified engineer to install the replacement hardware on site. If you update your account with your webexspark email address, you can link your accounts in the future which enables you to access secure cisco, webex, and spark resources using your webexspark login. Apr 01, 20 smartnet will allow you to upgrade to a newer ios version, but of the same feature set.
Enjoy worldclass productlevel technical support, hardware replacement and os software updates all made simple by a range of smart capabilities. Is cisco smartnet service only limited to breakfix insurance. In the past, if we had just 1 valid smartnet contract for say, an asa 5510, i could download ios updates for my cisco 1811 that does not hold a contract. I have a smartnet contract that covers all my devices. Learn how cisco smart net total care service provides technical services. Cisco smart net total care service customer experience. Please specify which items are no longer covered by cisco smartnet maintenance. Advance software configuration interoperability and upgrade questions hardware and software information in addition, cisco smartnet service helps you protect your. Looking for a little light on cisco smartnet contracts. Users download millions of copies of operating system and application software each month.